Shipping & Returns

Where does New Label ship?
We ship anywhere in the United States. That includes Alaska, Hawaii, and Puerto Rico. Live somewhere else? Email us at hello@newlabeldogs.com and we'll give you a shipping estimate.

How much does shipping cost?
Shipping to anywhere in the U.S. is $12. Live elsewhere? Email hello@newlabeldogs.com for a shipping estimate.

When will I receive my order?
Most of our products ship within 1 business day. For personalized and out of stock items, you can expect your special delivery to arrive in about 3-4 weeks.

What's your return policy?
If you're not 100% happy with your order, email us at hello@newlabeldogs.com within 14 days of your delivery and we will send you instructions to return your purchase for a refund. 

Used products will not be refunded. Normal wear and tear, chewing or other damage caused by a pet does not qualify for a refund. Please note that we don't cover cost of shipping for returns or exchanges.

What about exchanges?
Easy. If you change your mind, email us at hello@newlabeldogs.com within 14 days of your delivery. Let us know which item(s) you'd like in exchange for the item(s) you are returning. Please note that we don't cover cost of shipping for returns or exchanges.

My dog chewed her bed. Can I return it?
We stand behind the durability of our beds and accept returns if you are not happy with the way our products have aged. We don't cover chewed covers or mis-washed items.