FAQ

Where does New Label ship?
We ship anywhere in the United States. That includes Alaska, Hawaii, and Puerto Rico. Live somewhere else? Email us at hello@newlabeldogs.com and we'll give you a shipping estimate.

How much does shipping cost?
Shipping to anywhere in the U.S. is $12. Live elsewhere? Email hello@newlabeldogs.com for a shipping estimate.

When will I receive my order?
Most orders ship within one business day. Out of stock items usually ship within two weeks

What's your return policy?
If you're not 100% happy with your order, email us at hello@newlabeldogs.com within 14 days of your delivery and we will send you instructions to return your purchase for a refund. 

Used beds will not be refunded. Normal wear and tear, chewing or other damage caused by a pet does not qualify for a refund. Please note that we don't cover cost of shipping for returns or exchanges.

What about exchanges?
Easy. If you change your mind, email us at hello@newlabeldogs.com within 14 days of your delivery. Let us know which item(s) you'd like in exchange for the item(s) you are returning. Please note that we don't cover cost of shipping for returns or exchanges.

What payment methods does New Label accept?
We accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards.

What size bed should I order for my dog?
Check out our handy dandy sizing guide to find the perfect fit.

How do I clean my New Label bed cover?
The vegan leather on New Label beds are designed to be wiped down with a wet wipe 99% of the time. You can also use a cloth with a solution of water and soap. We think of the bottom of the bed like the sole of a shoe—we don't worry when it gets a little dirty. However, for easy cleaning, you can lint roll it and spot clean when needed.

For the 1% of bad messes that require a deeper clean, New Label bed covers can be machine washed.  Remove the cover, turn it inside out and close the zipper. Machine wash in cold water on the delicate cycle with mild laundry detergent and air dry. Monogrammed items should not be machine washed.

IMPORTANT NOTE: Our gold foil label will wear off with machine washing. If yours wears off, email hello@newlabeldogs.com and we will send instructions on how to have yours re-stamped with a shiny new logo.

My dog chewed her bed. Can I return it?
We stand behind the durability of our beds and accept returns if you are not happy with the way our products have aged. We don't cover chewed covers or mis-washed and ironed items.